Terms & Conditions

At Something We Love, we are committed to providing a clear and transparent shopping experience from the moment you place your order until it reaches you. This page outlines the terms and policies governing our store, and we encourage you to read them before completing your purchase.

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Shipping & Delivery Policy

Delivery within Riyadh

We offer express delivery within the city of Riyadh within 24 hours from the time your order is confirmed.

Express delivery (within 5–6 hours) is also available, subject to availability. If you would like to use this service, please contact us via WhatsApp before completing your order.

Each order is carefully prepared and hand-wrapped after it has been confirmed. To learn more about our wrapping experience, please read our article “Every Order Arrives Like a Gift — Because It Is.” on our homepage.

Delivery Fees within Riyadh

A fixed delivery fee of 25 applies to all deliveries within Riyadh.

Delivery Outside Riyadh

Shipping costs vary depending on the destination city, the nature of the products, and the appropriate shipping method, whether refrigerated or standard shipping.

To confirm shipping availability and cost, please contact us via WhatsApp with the following information:

* The products you wish to order.

* Your city.

* Your National Address.

We will confirm shipping availability and the applicable shipping fee before your order is completed.

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Cancellation & Refund Policy

As each order is prepared and wrapped specifically for the customer after purchase, orders may be cancelled and fully refunded within one hour of payment confirmation, provided that order preparation has not yet begun and the order has not been handed over to the shipping carrier.

Order confirmation refers to the successful completion of the payment process.

Once order preparation has started or the order has been handed over to the shipping carrier, cancellations and refunds are no longer possible, as each order is wrapped specifically for the customer and the packaging cannot be reused.

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Exchange & Return Policy

Due to the nature of our products and the fact that every order is individually prepared and wrapped, we do not offer exchanges or returns after delivery.

The following exceptions apply:

* The product arrives damaged due to shipping.

* The customer receives an incorrect product.

In such cases, please contact us via WhatsApp within 24 hours of receiving your order and provide the following:

* Order number.

* A brief description of the issue.

* Clear photos of the product.

* Clear photos of the outer and inner packaging, when applicable.

After reviewing the case and confirming that the issue resulted from the store or the shipping carrier, we will either issue a full refund or replace the product (if available) at no additional cost.

The store reserves the right to reject refund or compensation requests in the following cases:

* The issue is reported after the specified period.

* The product has been used or damaged after delivery.

* Sufficient evidence of the product’s condition upon delivery is not provided.

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Pre-Order Policy

From time to time, we may offer products on a pre-order basis. In such cases, the estimated preparation and delivery timeframe will be clearly stated on the product page before the purchase is completed.

* If an order contains both in-stock and pre-order items, they may be shipped together once the pre-order item becomes available, unless otherwise agreed.

* If we are unable to secure a pre-order item for reasons beyond our control, the customer will be notified and a full refund will be issued for that item.

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We respect our customers’ privacy. The personal information collected when placing an order is used solely for the following purposes:

* Processing orders.

* Contacting customers when necessary.

* Arranging shipping and delivery.

* Providing after-sales support.

We do not sell or share customer information with any third party, except where necessary to process payments or arrange shipping.

Personalized Message Policy

Customers may add a personalized gift message in either Arabic or English with their order.

Please provide the desired message during checkout or via WhatsApp.

The store reserves the right to refuse any message containing content that violates public morals or applicable laws. If necessary, we will contact the customer to request an alternative message.

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Product Authenticity & Quality

We guarantee that all products offered in our store are authentic and sourced from their official or authorized suppliers, as stated in each product description.

We carefully select every product before offering it to ensure it meets our quality standards.

Please note that product colors or minor details may vary slightly from the images shown due to photography or differences in screen settings. Such variations do not affect the quality or essential characteristics of the product.

General Terms

By placing an order through our website or any of our official sales channels, you acknowledge that you have read and agree to these Terms & Policies.

The store reserves the right to modify or update these policies at any time in accordance with operational needs or applicable regulations. The version published on the website shall be considered the current and effective version from the date of publication.

Last updated: 8 July 2026